|本期目录/Table of Contents|

信息技术驱动下的饭店服务业变革:研究现状与未来趋势(PDF)

《内蒙古大学学报(社会科学版)》[ISSN:1000-9035/CN:22-1262/O4]

期数:
2018年04期
页码:
84-95
栏目:
经济学研究
出版日期:
2018-07-15

文章信息/Info

Title:
Hotel Service Transformation Driven by InformationTechnology: Current Status and Future Trends
作者:
张爱萍1王晨光2
1. 南开大学旅游与服务学院,天津  300350; 2. 山东大学管理学院,山东 济南 250100
Author(s):
ZHANG Ai-ping1WANG Chen-guang2
1. College of Tourism and Service Management, Nankai University, Tianjin 300350, China;
2. School of Management, Shandong University, Jinan 250100, China
关键词:
信息技术饭店服务文献回顾
Keywords:
Information technology hotel service literature review
分类号:
-
DOI:
-
文献标识码:
A
摘要:
随着信息技术越来越多地渗透到饭店服务业当中,它对饭店服务业带来的变革性影响也日益凸显。以《康奈尔餐旅季刊》《餐旅及旅游研究杂志》《国际当代餐旅管理杂志》和《国际餐旅管理杂志》4个国际知名餐旅类期刊作为研究依据,从中筛选出发表在1990—2016年期间涉及“信息技术”“饭店服务”内容的235篇文章。通过系统化梳理和分析,揭示出该领域的研究现状及研究维度、研究要素的历时性变化,进一步讨论这种变化体现的研究范式转变、饭店价值创造逻辑的转变规律,并在此基础上,从价值创造过程视角提出饭店服务传递系统的关系模型,指出未来研究的主要方向。
Abstract:
With the increasing penetration of information technology into hotel services, its transformative impact on hotel services has become increasingly prominent. Based on the articles in four authoritative international hospitality journals, namelyCornell Hospitality Quarterly, Journal of Hospitality & Tourism Research,  International Journal of Contemporary Hospitality Management, International Journal of Hospitality Managementduring 1990-2016, we screen out 235 papers relevant to the topics of "information technology" and "hotel service". Through systematic classification and analysis, the research status and dimension of this field and the diachronic changes of its research elements are revealed, and the change of research paradigm and the hotel value creation logic are discussed, based on which he relationship model of hotel service delivery system is proposed from the perspective of value creation process, and the main directions for future research are pointed out.

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备注/Memo

备注/Memo:
收稿日期:2018-02-26
作者简介:张爱萍,女,山东威海市人,南开大学旅游与服务学院,博士研究生;
王晨光,男,山东烟台市人,山东大学管理学院,教授。
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